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MemoQ does not launch - Activator version mismatch
Thread poster: BMarkiewicz
BMarkiewicz Poland Local time: 08:43 Polish to English + ...
Sep 11, 2017
MemoQ (any version) does not want to launch on my computer (Windows 10). After MemoQ 2015 froze during a translation, I restarted Windows. This usually resolves most issues, however neither version of MemoQ that I had (2013 or 2015) would open, I would only get a general error message with the following content:
MemoQ (any version) does not want to launch on my computer (Windows 10). After MemoQ 2015 froze during a translation, I restarted Windows. This usually resolves most issues, however neither version of MemoQ that I had (2013 or 2015) would open, I would only get a general error message with the following content:
TYPE: MemoQ.Activator.ActivatorException
MESSAGE: Activator version mismatch
SOURCE: MemoQ.Collector
CALL STACK: em MemoQ.Activator.Activator.pInit(ProductGroups productGroup, Boolean tsManager, Edition requestedEdition) em MemoQ.ActivatorStartupController.Initialize() em MemoQ.MainWindow.Main(String[] args)
I am convinced this has to do with a corrupt file. I have tried deleting the Preferences.xml file in the Roaming folder as well with no success. Any advice would be appreciated! ▲ Collapse
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John Fossey Canada Local time: 02:43 Member (2008) French to English + ...
Reinstall
Sep 12, 2017
Have you tried uninstalling and then reinstalling? This will usually fix corrupted file problems. Be sure to create a restore point first.
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indeedless Russian Federation Local time: 09:43 English to Russian
Try erasing C:\ProgramData\MemoQ
Oct 8, 2017
Hello, just received the same kind of problem.
Simple uninstalling/reinstalling didn't work. So I've tried removing C:\ProgramData\MemoQ folder and reinstalled MemoQ. Please let me know, if this works for you.
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Endre Both Germany Local time: 08:43 English to German
Delete license files
Apr 17, 2019
Just had this error today, and while uninstalling/reinstalling did not help, removing the license files (License<nn>.dat) from ProgramData\MemoQ did. Thanks indeedless for the tip!
[Bearbeitet am 2019-04-17 09:57 GMT]
Hazel Underwood
yinnyann
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Marie-Paule Cadi France Local time: 08:43 English to French + ...
It works :)
Jul 11, 2020
Thanks Indeedless and Endre. You saved my day! I deleted licence files.
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Petra Turmisov Croatia Local time: 08:43 Member (2014) German to Croatian + ...
Oct 22, 2020
Deleting the license dat files worked for me too, thanks to you guys and MemoQ's prompt customer support.
[Edited at 2020-10-23 08:57 GMT]
[Edited at 2020-10-23 08:57 GMT]
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